One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Strategic planning refers to what a business wants to do, while strategic management refers to how it's going to do it, explains management strategist Deron King of business consulting firm WIPFLI. A ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

Morgan Palmer is CTO of ETQ, helping customers achieve success by attaining new levels of excellence through quality for over 25 years. Every company strives for quality in its products, services, ...

When middle managers participate in the strategic planning process, organizational performance usually improves. Higher-quality decisions result when both senior and middle managers, instead of only ...

In the demanding landscape of pharmaceutical quality control, the transformation of a leading pharmaceutical company's quality systems reflects leadership and strategic quality management. Led by ...

Automotive OEMs and suppliers face many challenges in meeting the increasing quality demands of their customers. Strategic quality management professionals envision a holistic solution across the ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...