Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? The independent, covert e-shopping ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

Forbes contributors publish independent expert analyses and insights. Brin is a Toronto-based contributor who covers physical retail. Apr 23, 2025, 01:32pm EDT Rails opened its second Washington, D.C.

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

Human-AI support gives retailers greater flexibility to deliver exceptional customer experiences without requiring aggressive ...